voicecommunications

Headset Hell

In the course of a normal business day, I find myself using a land line
telephone, a cellular telephone and a computer-based Voice Over
Internet Protocol (VOIP) application such as Skype.

The Scenario

Here's a typical scenario: 

Skype. 
Daily meeting with outbound call agent.  Vhanessa works in a call
center in Manila, Phillapines. I work in Vancouver, Canada.  Our calls
last from 30-90 minutes.  We use skype because it is decent quality and
it's free.  I have been using a Labtec C-322 headset
for skype calls.  The voice quality is good enough for business
communications.  I don't like the way I am confined to the distance of
the headset cable or how I need to take off or put on the headset when
working with one of my other phones.

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