21st Century Sales

I went to a seminar on Lean manufacturing this morning. I learned that in all manufacturing businesses there is a value chain and that 95% of the steps in a typical value chain don't deliver any value at all. 95%... that's a staggering number!

This made me think about how the sales process is a lot like the manufacturing process and about how inefficient it generally is. Looking at ways to make the sales process more simple, more "lean" is certainly something to investigate in the book.